Form fields

The Booking page section lets you customise the fields shown on your booking form and mark those your customers must fill in. You decide exactly what information the traveller provides before confirming their ride.

How the form works

The booking form combines two kinds of fields:

• the default fields, already built in (first name, last name, phone, email address, addresses, flight or train number…): you can enable or disable them, but you cannot edit or delete them;
• the custom fields, which you add yourself to collect extra information (for example a door number, a company name or a specific instruction).

Each row of the form is organised into columns: a row can hold a single field (Column 1) or two fields side by side (Column 1 and Column 2). This is what lets you, for instance, show “First name” and “Last name” on the same row.

Default fields

Depending on your configuration, the available default fields include:

• First name and Last name — the traveller’s identity.
• Email address — for sending confirmations.
• Phone — the number you use to reach the customer.
• Flight or train number — useful for station and airport transfers.
• Company Name — for business customers.
• Street address, Apartment, office, etc., City, Postal code, Country — the address details.
• Order Notes — a free (optional) field for the customer’s comments.
• Discount code — the entry of a discount code (shown only if you offer at least one discount code).

Each default field can be enabled or disabled from the list, depending on whether or not you want to ask your customers for it.

Adding a custom field

1. Open the Booking page section.
2. Click New field.
3. Enter the field name for column 1 — this is the label shown to the customer (for example “Door number”).
4. If you want a second field on the same row, enter the field name for column 2 (optional).
5. Tick Required field for each column the customer must fill in.
6. Click Add.

The field appears in your booking form straight away.

Making a field required

A field marked Required field prevents the customer from confirming their booking until it is filled in. These fields are flagged with an asterisk on the form and with a Required badge in your list.

• For a custom field: tick the Required field box for the relevant column, when creating or editing the field.
• To keep the essentials apart from the optional, only make required the information you genuinely need to carry out the ride: too many required fields can discourage bookings.

Reorder, enable, delete

From the field list, several actions are available:

• Move — drag a row to change the display order of the fields on the form.
• Enable / Disable — a disabled field no longer appears on the form, without being deleted.
• Edit — available for custom fields only (default fields cannot be edited).
• Delete — available for custom fields only.

Previewing the form

Before publishing your changes, click Preview to see your form exactly as your customers will, in either Desktop or Mobile view. In this preview, actions (payment, discount code) are disabled: it is only there to check the order and layout of the fields.

Free plan

The free plan limits the number of custom fields; the default fields all remain available. To add unlimited custom fields, upgrade to a paid plan. See the Pricing page.